General conditions

Prices and availability of products:

The prices and availability of the products on the website www.CASAPINTAT.com are valid except as stocks last. Orders will be dealt with in strict order of receipt date, hour, day and second.

In the event of the end of stock of a requested product, the customer will be notified immediately within 48 hours. In those cases where possible, a product with similar features and characteristics or a new delivery period or the refund of the amount paid by advance if it were the case in a maximum of 48 hours. Please check the exact availability of the product in the warehouse indicated in the item file, the possibilities are as follows: 24-hour delivery (Available), 48/72-hour delivery (Material in the process of entering, which is requested upon request), Delivery between 4/12 Days (Material in the process of entering the warehouse), Product with indicated date of entry is always approximate, it can vary in one or two days from the indicated date.

Delivery time and deliveries with damages:

The delivery time of each item will depend on its availability and this is indicated in the product file. The delivery time also depends on the payment method you select when placing the order.

From that moment on, the order will be processed and shipped if you have selected this option, or you can pick it up directly from our store, as soon as you receive the copy of the invoice by email. In any case, the order must be executed no later than 30 days from the day after the day you made the payment. The delivery period will begin at 4:00 a.m. after the order is placed, except Saturdays, Sundays and holidays.

In the event that the product arrives in defective or deteriorated conditions, generally derived from transport, it will be exchanged for the same product in perfect condition without any additional charge. In this sense, if you notify us of the incident within 24 hours after receipt of the order or write down on the delivery note of the carrier the damage that you have detected in the delivery of your order, for example, wet package, open package or unsealed, package with a blow, open plastic, etc., the insurance mediator will be directly responsible for the damage caused and the management of the incident will be shorter.

IMPORTANT: In case of collection directly from our store, the customer will have to check the status of the product at the time of collection.

IMPORTANT: You must inform us within 24 hours after the delivery of the product of deterioration, breakage of the shipment due to causes caused by transport by email info@casapintat.com , telephone contact +376 841 042 within this period and also at the carrier used for the delivery. Outside of this period, the insurance mediator will not be responsible for the damages caused by it. Please inspect the product the same day of delivery to avoid complications in a possible claim.

Taxes:

The prices shown on www.CASAPINTAT.com are net and include the 4.5% IGI.

Initial guarantee of operation. (first 7 days):

At CASAPINTAT.com our highest objective is the satisfaction of our customers. Therefore, we want to make sure that the product you have purchased in our store is in perfect working order and does not suffer from any manufacturing defect. If the purchased product presents an anomaly, malfunction or factory defect, you have 7 business days from the day you receive the merchandise to request a return and exchange it for a new one, only in the event that Certainly the product is defective we will make the change immediately without any cost at your expense.

*Our technical department will evaluate the detected failure and approve the immediate replacement in a maximum of 72 hours. If, on the other hand, the product does not present any manufacturing defect and the failure was caused by misuse, lack of information on use, poor installation, incorrect use by the customer, the immediate return of the product will be made, adding a cash on delivery with the expenses caused by the transport and an additional surcharge of the technical service for the value of 36 euros per hour.

IMPORTANT: It is very important that you make a consultation before making a return to our after-sales service department, 95% of the claims presented during the initial period of 7 days are resolved immediately, offering the client the appropriate information and instructions. of use or installation, with this we save many expenses, time, travel and inconvenience.

Legal Guarantee of Conformity (24 Months):

In accordance with the provisions of Law 13/2013 of June 13 on effective competition and consumer protection, all products sold by CASAPINTAT to customers or end users benefit from a legal guarantee of conformity requested from our company or the manufacturer directly. and that has a duration of two years for new products, those products sold to reseller companies must contact the producer or manufacturer directly to request assistance in guarantee of conformity.

However, only if the defect or lack of conformity of the product manifests itself during the first six months, it is understood that the failure already existed when the product was delivered, unless the contrary is proven or when this presumption is incompatible with the nature of the product. product or the nature of the lack of conformity.

The guarantee of conformity means that the products must meet the following requirements, unless due to the circumstances of the case, any of them is not applicable:

a) They conform to the description made by CASAPINTAT and have the qualities of the product that CASAPINTAT has presented to you in the form of a sample or model.

b) Are suitable for the uses to which products of the same type are ordinarily used.

c) They are suitable for any special use required by you when you have informed CASAPINTAT at the time of signing the contract, provided that CASAPINTAT has accepted that the product is suitable for said use.

d) Present the usual quality and benefits of a product of the same type that you can reasonably expect, taking into account the nature of the product and, where appropriate, the public statements on the specific characteristics of the products made by CASAPINTAT, the manufacturer. or his representative, in particular in advertising or labeling. CASAPINTAT will not be bound by such public statements if it was unaware and could not reasonably be expected to be aware of the statement in question, proves that said statement had been corrected at the time the contract was entered into or that said statement could not influence the decision to purchase the product .

There will be no liability for lack of conformity that the consumer and user knew or could not reasonably have or ignored at the time of signing the contract or that originate from materials supplied by the consumer and user. To benefit from the guarantee of conformity, you must meet the aforementioned requirements and contact our Customer Service on our contact page.

If the product does not comply with the contract, you may choose between demanding the repair or replacement of the product, unless one of these two options is objectively impossible or disproportionate (the option that, compared to the other, imposes costs on CASAPINTAT will be considered disproportionate). that are unreasonable, taking into account the value that the product would have if there were no lack of conformity, the relevance of the lack of conformity and if the alternative form of remedy could be carried out without major inconvenience to you).

In the event that the product cannot be repaired and cannot be replaced by another with identical characteristics, you will have the option of requesting a price reduction, a refund or the possibility of replacing the product with a different one (of similar characteristics). not identical) that you can choose yourself. In the latter case, a purchase voucher will be created for the amount of the price of the product to be replaced, and you may apply the available balance to the new replacement product that you choose, all without prejudice to your right to a refund of the money before mentioned.

Deficiencies caused by negligence, blows, improper use or manipulation, unsuitable voltage, incorrect installation not carried out by the authorized Technical Service when appropriate, or materials subjected to wear due to normal use are not included.

Right of withdrawal or revocation for compliance:

The buyer has 7 business days to revoke the contract without penalty or the need to indicate the reasons as long as the product is in perfect condition, both itself and its packaging, accessories, wrappers and other elements thereof. Once the right to withdraw or revoke the customer's consent has been made and accepted by our post-sale service department, we will make the refund of the sums paid within a maximum period of 72 hours, discounting the costs derived from transport and expenses caused by the form payment if any. In the event that the product is without any use, without unsealing, without any type of wear, in general, the right of withdrawal due to lack of conformity will be accepted immediately.

IMPORTANT NOTE: The client must send the returned article or articles at his own expense, remember to contract all-risk insurance for the goods sent and insure the total amount of the products purchased, CASAPINTAT will not be responsible for the poor condition or breakages derived from the return received in cases of withdrawal.

*Refunds will not be accepted due to withdrawal or revocation at our expense, they will all be rejected.

Exceptions to the right of withdrawal:

to. Contracts for the supply of goods whose price is subject to fluctuations in financial market coefficients that the seller cannot control.

b. Contracts for the supply of goods made according to the consumer's specifications or clearly personalized that, by their nature, cannot be returned or can deteriorate quickly.

c. Contracts for the supply of sound or video recordings, discs and computer programs that have been unsealed by the consumer, as well as computer files supplied electronically, capable of being downloaded or reproduced immediately.

d. Wear due to use, are those cases where the user has unsealed the product and used it and due to lack of conformity requests a return or exchange for another product without presenting the same defect. All those products initiated and capable of initiation through software, programming, installation through the use of software, initiation software updates will be exempt from the right to request withdrawal.

*For more information regarding a request for withdrawal or revocation of conformity, please contact us at the following email address from our contact page, we will study all requests sent.

To send us the product, due to withdrawal or revocation due to lack of conformity, the client must send us the product to the following address:

PINTAT HOUSE

Av. Verge de Canolich, 27

AD SANT JULIÀ DE LÒRIA

ANDORRA PRINCIPAL

through any transport company and making the payment in cash for the transport and the all-risk insurance on your own at the moment of shipment to the chosen transport mediator company.

Applicable Law:

Purchases made at www.CASAPINTAT.com are subject to current Andorran regulations and other concordant legislation, understanding that purchases are made at the address of:

PINTAT HOUSE

Av. Verge de Canolich, 27

AD SANT JULIÀ DE LÒRIA

ANDORRA PRINCIPAL

Regarding any discrepancy or divergence that may arise regarding compliance or interpretation of the purchase agreement reached, or any of its conditions, the parties submit, in the case of corporate clients, to the Courts and Tribunals of the city of Andorra La Vella , renouncing his own jurisdiction if it were another; In the case of consumers, the parties submit to the courts and tribunals of the consumer's domicile. The declaration of nullity of one or more of the established purchase conditions, non-essential, will not lead to the nullity of the purchase agreement reached, which will continue in force.

Return of the purchase amount:

Only in the case of failing to comply with the delivery terms indicated by CASAPINTAT.com, we will refund the amount plus the expenses incurred, this refund will be made the same day that the client requests it. We will also pay the money for the purchase in the event that the reference, Brand of the requested product does not correspond. In cases related to withdrawal or revocation, the amounts paid will be returned as soon as possible and, in any case, within a maximum period of 30 days from the withdrawal.

In a defective product, the money will be refunded when the repair and/or replacement of the product has been previously chosen and it continues to be defective.

In other cases of product change for any other reason, we will issue a purchase voucher for a valid period of 1 year.

Cancellation of orders:

You can cancel an order within a period of less than 4 hours after placing the order. We have a questionnaire for this purpose from the contact page or by initially calling +376 841042 attaching your written cancellation request from the contact page. Considering that deliveries are in 24 hours, it is important to cancel the order the same day and within 4 hours after the order is issued in order not to cause shipments to be canceled due to their cost and expenses.

If your order has been canceled within the period established on the same day within 4 hours of placing the order and paid by credit card or bank transfer, we will refund the amount of your purchase immediately the same day, without any penalty. .

If you cancel an order after the established period and if the product has been shipped, we must request the return from the carrier and wait for its return to the warehouse before refunding the amount of your purchase, discounting the transportation costs, if any.

We will handle with good judgment all cases that occur for any reason or lack of understanding between consumer and seller, with good sense and understanding any complication in the commercial transaction will be resolved.

CASAPINTAT reserves the option to refund all or part of the purchase amount in the event that the customer cancels an order 24 hours after making the purchase payment, only in the case in which items are requested that are demanded especially for a client, CASAPINTAT will deduct the expenses caused by the request for an item not available in our permanent warehouse, deducting 10% from the amount to be returned for expenses incurred.

Thank you for trusting CASAPINTAT.com